ER Diversion Program

Are you a doctor’s office, hospital case manager or EMS provider? Learn about our zero-cost ER Diversion referral program here.

The ER Diversion Program is an evidence-based transitional care model designed to intercept high-risk geriatric patients-particularly those experiencing cognitive decline - at the point of emergency room discharge.

By providing a warm handoff from hospital case managers to an in-home specialist, the program deploys an intensive three-visit stabilization protocol within the critical first seven days back at home. Non-clinical in nature, these rapid-response touchpoints focus on eliminating the real-world catalysts of hospital bounce-backs: reconciling discharge paperwork to prevent medication non-compliance, conducting comprehensive home safety audits to mitigate fall risks, and delivering immersive family caregiver training using the “In Their Shoes” dementia experience.

For hospital administration, this proactive care continuum directly protects bottom-line revenue by slashing 30-day emergency readmission rates from a national average of 36.4% down to just 11.4%. The program seamlessly fills the resource gap for vulnerable seniors who refuse or cannot afford traditional senior living placement, resolving comple discharges for overcrowded emergency departments while insulating the health system from costly CMS readmission penalties.

Contact us today to learn more or to make a referral.